Children First Medical Group
Health Messaging:
A Service for Families
Children First Medical Group will send you important information and reminders
on behalf of your doctor’s office to help you manage your family’s health.
What is Luma?
Children First Medical Group is committed to the continued success of the member outreach text messaging program. Since October 2022, Luma Health (Luma), a patient-centered engagement platform, has been sending automated health reminders to members. These messages intend to promote patient wellness and increase patient engagement.
That’s great! How does it work?
Luma Health’s unidirectional messaging allows your doctor’s office to text you and share links, phone numbers, and other useful and accessible information on wellness visits, immunizations, or screening tests, such as lead levels.
Refer to our sample message on the top of the page and our FAQs below for more information.
Frequently Asked Questions About Luma
The threshold languages for Alameda County are as follows:
Spanish, Vietnamese, Chinese, Farsi, and English.
The ‘campaigns’ refer to the topics that Luma Health will be messaging about. The topics are as follow, and are separated by age groups:
- a) Immunizations for Adolescents
- b) Childhood Immunization Status
- c) Well-child Visits in the First 15 months
- d) Well-child Visits for ages 15-30 months
- e) Child and Adolescent Well-Care Visits 3-6 years
- f) Child and Adolescent Well-Care Visits 6-11 years
- g) Child and Adolescent Well-Care Visits 12-17 years
- h) Child and Adolescent Well-Care Visits 18-21 years
- i) Lead Screening in Children
Given the brevity of the messages, please refer to the FAQs on each campaign by clicking on the links associated with the messages. For more information on community resources that are related to these campaigns, refer to our member wellness site.
A scheduled run happens once a month. On the first business Tuesday of the month, Luma sends out the requested health care reminders. If a requested appointment has not been scheduled within 30 days of the SMS, you will receive another reminder the following month.
Yes. For example, if you receive a message for a wellness exam for your child, but your child just had an exam, you may opt out of the campaign. The first message in each campaign will tell them to “STOP” or “DNT” (Does not respond, to opt out).
All messaging from Luma Health is uni-directional. Luma Health can send messages, but will not respond to messages from members.